Shipping & Returns

SHIPPING POLICY

Fudgeina is packaged in 1 day and sent first class post, so it should arrive in 1-2 business days in the UK. It can take up to 14 working days elsewhere in the world, especially when we are busy. There may be customs charges in your specific country that Fudgeina are not liable to pay. If you need it to arrive quicker, then just let us know and we will try our best to accommodate.

For larger orders we send tracked and signed for. 

If you haven't received your parcel yet or have any questions, please let me know on the contact page.

Overall, we're just a small operation trying our hardest to bring some laughs, so please bare with us and contact us with any questions!

Return & Exchange Policy

You may cancel your order at any time, up to 24 hours before the day you have requested that it is despatched. In the event that you wish to cancel your order, please email us.

Due to the nature and customisation of the product, we don’t usually accept returns. However if the product is damaged or there is an issue with the product let us know by email and we’ll try our best to remedy the situation.

Please be aware that you will be liable for any postage costs incurred as a result of returning items to Fudgeina and you should ensure that you obtain proof of postage as you send it back. This does not affect your statutory rights.

Payment Methods

We accept payments by Visa, Mastercard and Paypal.

All orders are positively card sanctioned prior to sending, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being delayed as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the card holder, which is used to validate your order with your card company. Failure to supply the correct details will result in your order being held indefinitely pending the supply of the correct details.

The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in Great British Pounds sterling that you will pay.

All prices quoted will include VAT at the appropriate rate. If you are eligible to reclaim the sales tax, on request we will be able to supply you with a VAT receipt.

Fudgeina’s shop is fully secure. All card transactions processed from this site use 128 bit encryption to create a safe and secure shopping experience for you.

Fudgeina Disclaimer

Every Fudgeina is different and beautiful in their own way. Some may arrive looking slightly different to the pictures on the site. We try our hardest to keep every Fudgeina as beautiful as they can be but if you have any issues with a Fudgeina just let us know on the contact page.